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Chris Kleinbauer
Program Management & Delivery Leader - Agile Transformation - PMO - Digital - Fintech - Connecting Strategy & Execution
Professional Background
Chris Kleinbauer is a seasoned Program Management and Delivery Leader, known for his extensive expertise in agile transformation, program management, and digital solutions within the fintech and financial services sectors. His career has been marked by a commitment to driving effective business operations and enhancing performance across various leading firms. Chris has consistently demonstrated his ability to build and lead global teams, focusing on the planning, development, and delivery of innovative products, solutions, and capabilities.
Throughout his career, Chris has excelled in connecting strategy with execution. He is recognized as a trusted advisor and "right hand" to business and technology executives, effectively operationalizing plans and optimizing business operations. His leadership style is characterized by strong communication, collaboration, and a capacity to foster trusting partnerships across all levels of an organization.
In the realm of agile transformation, Chris has led initiatives that focus on process improvement and organizational change. His efforts have resulted in more effective product development and streamlined delivery processes, showcasing his adeptness at navigating the complexities of digital transformation. As a role model for team leadership, Chris inspires trust and enthusiasm in his teams and possesses a unique ability to rally individuals around a shared vision and purpose.
Education and Achievements
Chris Kleinbauer holds a Bachelor's degree in Human Biology from Stanford University, where he developed a foundation for analytical thinking and problem-solving. He furthered his education at Stanford by obtaining a certification in Project Management through the esteemed Stanford Advanced Project Management Program, demonstrating his commitment to professional development and excellence.
In addition to his project management certification, Chris completed the CFP Professional Education Program at the College for Financial Planning. This diverse educational background empowers Chris with a unique perspective on the intersections between finance, technology, and project execution.
Career Journey
Director, Digital Program Management at AssetMark
In his current role at AssetMark, Chris serves as the Director of Digital Program Management, where he leads a dedicated team that focuses on integrating fintech solutions tailored to client needs. His leadership plays an essential role in transforming digital capabilities and aligning them with the strategic goals of the organization.
Senior Consultant, Program Management at Wells Fargo
Previously, Chris was a Senior Consultant for Program Management within the Finance & COO Technology division at Wells Fargo. His expertise contributed significantly to the firm's operational efficiencies, enabling the delivery of high-impact financial solutions in a competitive market.
Head of Global Program Management Office (PMO), Digital at Western Union
In his capacity as the Head of the Global PMO at Western Union, Chris spearheaded projects that reshaped digital operations. His comprehensive understanding of both program management and digital initiatives allowed him to drive transformative change across the organization.
Senior Director at VISA
As the Senior Director of Portfolio, Program & Business Management for Digital & Mobile Product Development at VISA, Chris was instrumental in managing portfolios that delivered cutting-edge mobile payment solutions, further establishing VISA's leadership in the fintech space.
Leadership at JPMorgan Chase & Co.
Prior to his tenure at VISA, Chris served as Vice President of Program Management and Execution within Credit Card Services at JPMorgan Chase & Co. His role involved oversight of strategic initiatives aimed at improving customer experience and operational efficiency, showcasing his adeptness at large-scale project management.
Influence at Charles Schwab & Co., Inc.
Chris's journey includes significant roles at Charles Schwab, including Vice President of the Enterprise PMO, wherein he directed multiple projects focused on integration and management of financial products. His efforts in this role not only optimized processes but also enhanced overall stakeholder value.
Comprehensive Contributions at Wells Fargo
Returning to Wells Fargo as a Senior Consultant in the Digital Channels Group, Chris's influence was further recognized as he developed solutions that connected technology seamlessly with business needs, demonstrating his capability to bridge the gap between operational strategy and execution.
Certifications and Skills
Chris Kleinbauer's professional certifications reflect his commitment to industry standards and his dedication to excellence. He is a certified Project Management Professional (PMP®), an Agile Certified Practitioner (PMI-ACP®), a Certified Scaled Agile Framework (SAFe) Program Consultant, and a Certified SAFe 4 Product Owner/Product Manager. These certifications highlight his comprehensive knowledge of both traditional and agile project management methodologies.
In addition to his professional qualifications, Chris's areas of expertise encompass a wide range of critical skills, including:
- Program Management, Planning and Delivery: Executing comprehensive program management strategies that ensure timely delivery of projects.
- Portfolio Planning and Governance: Overseeing portfolios that align with strategic company objectives and governance requirements.
- Agile Transformations: Leading the adoption of agile practices within organizations to foster innovation and responsiveness.
- Business Strategy and Operations: Merging business strategy with operational execution to optimize performance metrics.
- Process Improvement: Implementing strategies for continuous improvement, enhancing efficiencies across all levels of operations.
- Executive Reporting and Metrics: Providing insightful reporting and key performance indicators to guide decision-making processes.
- Team Building and People Development: Cultivating talent and supporting team members in their professional growth.
Conclusion
Chris Kleinbauer's diverse background, extensive experience, and robust set of skills make him a formidable leader in program management and digital transformation within the fintech and financial services industries. His commitment to connecting strategy with execution and his ability to inspire teams toward a common goal are hallmarks of his professional journey. As he continues to shape the landscape of fintech solutions and agile practices, his impact will undoubtedly resonate through drive and innovation in the industry.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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